Return Policy

Return, Exchange & Cancellation Policy

At BonBons N Roses, every floral arrangement and edible creation is carefully handcrafted and prepared fresh to order with the highest attention to quality, presentation, and freshness.

Due to the perishable nature of fresh flowers, strawberries, chocolates, and custom-made arrangements, all sales are final once an order has been placed and payment has been processed.

Please note the following policy terms:

• * No cancellations will be accepted after payment confirmation.
• * No returns or exchanges are permitted on any floral or edible products.
• * Custom and personalized orders are non-refundable.
• * We are not responsible for issues resulting from incorrect delivery information provided by the customer.
• * Product appearance may vary slightly based on seasonal flower availability while maintaining the overall style, quality, and value of the arrangement.

Customer satisfaction is extremely important to us. If you believe there is an issue with your order upon delivery, please contact our customer service team within 24 hours and we will review the matter accordingly.

Thank you for choosing BonBons N Roses to be part of your special moments.